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FAQ Frequently Asked Questions and Answers

5
Order/Delivery inquiry
I'd like to exchange and return the product.
    A :

    • Cancellation, exchange, or return of the product is not possible after shipping. Order carefully.

4
Order/Delivery inquiry
I ordered it but I want to cancel it.
    A :

    • Cancellation of the order is only possible while preparing the product. It can't be canceled when preparing for delivery.


    • Order carefully. If you start preparing for delivery, it can be sent even if you request a cancellation.


    • How to cancel an order by yourself(Before Shipping)

    (Login > Click 'Order' at the top right of the shopping mall > Click 'Cancel')


3
Order/Delivery inquiry
How much is the shipping fee?
    A :

    • The shipping cost depends on the weight, volume, and region of the product, so please pay for it yourself when you receive it.

2
Order/Delivery inquiry
I ordered it. How do I proceed with the delivery?
    A :

    • If you don't pay within 7 days of placing an order, the order will be canceled.


    • Orders paid before 12 pm in Korea time will be sent within 2 days.


    It will take 5 to 8 days to deliver after shipment.

    (Delivery date may vary depending on the situation.)


    If the product can't be shipped, we'll give you a separate call.

    (Enter the phone number and email you can contact when ordering the product.)


1
Order/Delivery inquiry
How can I deposit money from overseas to Korea?
    A :

    Bank : Industrial Bank of Korea
    Swift code (Bic code) : IBKOKRSE
    Depositor : MIRAE TRADING
    Account : 22908101001018
    Phone number : 032-327-1856


    After purchasing the product, please send me the product amount plus the remittance fee from overseas.

     (Fee: KRW 10,000 per case)


    • Customer Service number when inquiring about Industrial Bank of Korea

      82-31-888-8000




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Customer Service

1588-6454

AM 10:00 ~ PM 5:00

Lunch time : 13:00 ~ 14:00

Closed on Saturdays / Sundays / holidays

E-mail : altenbachkr@gmail.com

Account

IBK 229_081010_01_018

Depositor : MIRAE TRADING
SWIFT CODE : IBKOKRSE
 

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