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Frequently Asked Questions and Answers
• Cancellation, exchange, or return of the product is not possible after shipping. Order carefully.
• Cancellation of the order is only possible while preparing the product. It can't be canceled when preparing for delivery.
• Order carefully. If you start preparing for delivery, it can be sent even if you request a cancellation.
• How to cancel an order by yourself(Before Shipping)
(Login > Click 'Order' at the top right of the shopping mall > Click 'Cancel')
• The shipping cost depends on the weight, volume, and region of the product, so please pay for it yourself when you receive it.
• If you don't pay within 7 days of placing an order, the order will be canceled.
• Orders paid before 12 pm in Korea time will be sent within 2 days.
• It will take 5 to 8 days to deliver after shipment.
(Delivery date may vary depending on the situation.)
• If the product can't be shipped, we'll give you a separate call.
(Enter the phone number and email you can contact when ordering the product.)
Bank : Industrial Bank of KoreaSwift code (Bic code) : IBKOKRSEDepositor : MIRAE TRADINGAccount : 22908101001018Phone number : 032-327-1856
• After purchasing the product, please send me the product amount plus the remittance fee from overseas.
(Fee: KRW 10,000 per case)
• Customer Service number when inquiring about Industrial Bank of Korea
82-31-888-8000
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AM 10:00 ~ PM 5:00
Lunch time : 13:00 ~ 14:00
Closed on Saturdays / Sundays / holidays
E-mail : altenbachkr@gmail.com
IBK 229_081010_01_018
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